@extends('layouts.user_type.auth')

@section('ticketSupportIndividual')

    @include('components.alert')
    
    <div class="container">
        <div class="ticket-header bg-light p-3 rounded mb-4">
            <div class="d-flex justify-content-between">
                <h3>Ticket Details</h3>
                <a href="{{ route('ticketSupport.show') }}" class="btn btn-danger">Close</a>
            </div>
        
        
        <div class="row">
            <div class="col-md-4 mb-3">
                <div class="p-3 border rounded bg-white">
                    <strong>Ticket Number:</strong>
                    <span>{{ $ticket->ticket_number }}</span>
                </div>
            </div>
            
            <div class="col-md-4 mb-3">
                <div class="p-3 border rounded bg-white">
                <strong>Status:</strong>
                    <p class="font-weight-bold mb-0 
                        @if($ticket->status == 'Open')
                            badge badge-sm bg-gradient-primary
                        @elseif($ticket->status == 'In Progress')
                            badge badge-sm bg-gradient-warning
                        @elseif($ticket->status == 'Resolved')
                            badge badge-sm bg-gradient-success
                        @elseif($ticket->status == 'Closed')
                            badge badge-sm bg-gradient-secondary
                        @endif">
                        {{ ucfirst($ticket->status) }}
                    </p>
                </div>
            </div>
            
            <div class="col-md-4 mb-3">
                <div class="p-3 border rounded bg-white">
                    <strong>Priority:</strong>
                    <p class="font-weight-bold mb-0 
                        @if($ticket->priority == 'Low')
                            badge badge-sm bg-gradient-info
                        @elseif($ticket->priority == 'Medium')
                            badge badge-sm bg-gradient-warning
                        @elseif($ticket->priority == 'High')
                            badge badge-sm bg-gradient-danger
                        @elseif($ticket->priority == 'Urgent')
                            badge badge-sm bg-gradient-dark
                        @endif">
                        {{ ucfirst($ticket->priority) }}
                    </p>
                    </br>
                    
                </div>
            </div>
        </div>

        <div class="row">
            <div class="col-12 mb-3">
                <div class="p-3 border rounded bg-white">
                    <strong>Subject:</strong>
                    <span>{{ $ticket->subject }}</span>
                </div>
            </div>
        </div>
    </div>

        <div class="chat-box bg-light p-3 mb-4" style="height: 400px; overflow-y: scroll;">
            @foreach ($messages as $message)
                <div class="chat-message-container">
                    <div class="chat-message 
                        {{ $message->sent_by == 'Admin To Customer' ? 'sent' : 'received' }} ">
                        <div>
                            <strong class="sender-name">
                                {{ $message->sent_by == 'Admin To Customer' ? 'You' : 'Customer' }}:
                            </strong>
                            <p>{{ $message->message }}</p>
                            @if ($message->attachment)
                                <a href="{{ asset('storage/' . $message->attachment) }}" download class="btn btn-download">
                                    Download Attachment
                                </a>
                            @endif
                        </div>
                    </div>
                </div>
            @endforeach
        </div>

        @if($ticket->status != 'Closed')
            <div class="chat-footer d-flex align-items-center justify-content-between">
                
                <form action="{{ route('ticketSupport.sendMessage', $ticket->ticket_number) }}" method="POST" enctype="multipart/form-data" class="flex-grow-1 d-flex align-items-center">
                    @csrf
                    <input type="hidden" name="tenant_id" value="{{ $ticket->tenant_id }}">
                    <input type="hidden" name="subject" value="{{ $ticket->subject }}">
                    <input type="hidden" name="priority" value="{{ $ticket->priority }}">
                    <input type="hidden" name="customer_id" value="{{ $ticket->customer_id }}">

                    <input type="text" name="message" placeholder="Type your message..." class="form-control me-2" required>

                    <div class="upload-btn-wrapper">

                        <label for="attachment" id="upload-label" class="btn btn-primary mt-3 me-2">
                            <i class="fa fa-upload" id="upload-icon"></i>
                            <span id="file-name"></span>
                            <input type="file" id="attachment" name="attachment" class="d-none" onchange="updateFileInfo()">
                        </label>

                        <div id="file-actions" class="d-none d-flex">

                            <button id="view-btn" class="btn btn-secondary mt-3 me-2" onclick="viewFile()">
                                <i class="fa fa-eye"></i>
                            </button>

                            <button id="cancel-btn" class="btn btn-danger mt-3 me-2" onclick="cancelFileSelection()">
                                <i class="fa fa-times"></i>
                            </button>
                        </div>
                    </div>

                    <button type="submit" class="btn btn-primary mt-3">
                        <i class="fa fa-paper-plane"></i>   
                    </button>

                </form>

                <form action="{{ route('ticketSupport.close', $ticket->ticket_number) }}" method="POST" class="ms-2">
                    @csrf
                    <button type="submit" class="btn btn-danger mt-3">Conection Close</button>
                </form>
            </div>
        @endif

    </div>

<style>
    .chat-message.sent {
        background-color: #007bff;
        color: white;
        margin-bottom: 10px;
        border-radius: 10px;
        padding: 5px 15px;
        display: inline-block;
        max-width: 75%;
        text-align: right; 
        margin-left: auto;
    }

    .chat-message.received {
        background-color: #007bff;
        color: white;
        margin-bottom: 10px;
        border-radius: 10px;
        padding: 5px 15px;
        display: inline-block;
        max-width: 75%;
        text-align: left; 
        margin-right: auto; 
    }

    .chat-message.sent .sender-name {
        text-align: right; 
        display: block;
    }

    .chat-message.received .sender-name {
        text-align: left; 
        display: block;
    }

    .chat-message-container {
        display: flex;
        justify-content: space-between;
        flex-direction: row;
        width: 100%;
    }

    .btn-download {
        display: inline-block;
        background-color: #28a745; 
        color: #000; 
        padding: 10px 15px; 
        border-radius: 5px; 
        text-decoration: none; 
        font-weight: bold; 
        border: 1px solid #28a745; 
        text-align: center;
    }

    .btn-download:hover {
        background-color: #218838; 
        color: #fff; 
    }

</style>


<script>

    let selectedFile = null;

    function updateFileInfo() {
        const fileInput = document.getElementById('attachment');
        const uploadIcon = document.getElementById('upload-icon');
        const fileActions = document.getElementById('file-actions');
        const fileNameSpan = document.getElementById('file-name');

        if (fileInput.files.length > 0) {
            selectedFile = fileInput.files[0];
            const fileName = selectedFile.name;

            fileNameSpan.textContent = fileName;

            uploadIcon.classList.remove('fa-upload');
            uploadIcon.classList.add('fa-eye');

            document.getElementById('upload-label').style.display = 'none';

            fileActions.classList.remove('d-none');
        }
    }

    function viewFile() {
        if (selectedFile) {
            const fileURL = URL.createObjectURL(selectedFile);
            window.open(fileURL, '_blank');
        }
    }

    function cancelFileSelection() {
        const fileInput = document.getElementById('attachment');
        const uploadIcon = document.getElementById('upload-icon');
        const fileActions = document.getElementById('file-actions');
        const fileNameSpan = document.getElementById('file-name');

        fileInput.value = '';  
        selectedFile = null;

        uploadIcon.classList.remove('fa-eye');
        uploadIcon.classList.add('fa-upload');

        fileNameSpan.textContent = '';

        document.getElementById('upload-label').style.display = 'inline-block';

        fileActions.classList.add('d-none');
    }

</script>
@endsection